Innovative distribution solutions, driven by service. Since 1969.
At BT, customer satisfaction is our first priority. As a matter of fact, it is a key element of our mission statement: “To provide our customers with innovative distribution solutions, driven by service, where our customer satisfaction is our true measure of quality.” Here are some examples of what our clients have said about our service delivery.
This will close out the transport IN so thank you, this was a very challenging exercise.
The boys did very well and all the BT drivers like always were very professional.
I had my team share the achievement around the country.
Thanks, Jamie (Project Manager)
Throughout the delivery of precast retaining wall units for the project, BT Transport & Logistics have provided us with exceptional service. They proved that they were ready, willing and able to adapt to the strict requirements that our project demands.
Following a brief initial teething period in which expectations were clarified, BT Transport & Logistics consistently met our stringent safety requirements, ensuring all units were loaded in accordance with design and Heavy Vehicle legislation, and that all required documentation was provided in a timely manner.
Furthermore, communication with BT Transport & Logistics was efficient and effective. They provided support 24/7 and were accommodating of any changes to schedule.
Ultimately, the installation of the precast retaining walls was highly successful, and utilising BT Transport & Logistics for this project ensured that we were set up for success.
James (Senior Project Engineer)
I am pleased to advise this job was executed extremely well and I have been advised by my client that they are highly impressed with the service, reliability, professionalism and appearance of your personnel & equipment after such a long journey. They have asked me to express their appreciation and compliments to all for a job well done.
Thanks again for your great levels of service and professionalism – your efforts assist us in winning ongoing work to all our benefits.
David (Business Development Manager)
The transport company delivering the reamer exceeded my expectations, arriving early Sunday morning rather than last minute late Sunday afternoon. A sensational effort by them. Very much appreciated by the client, please thank them on my behalf.
Pleasure doing business with you.
Garry (General Manager)
At BT, we’re all about can do!
Please thank Andrew for Sunday with the re-packaging issue we faced upon leaving CD Power. At the beginning of the trip he brought to my attention the packaging issues and stopped the job until we made the plan to head back and have it cleared up.
He also gave me 2 updates during travel which is fantastic, so I can give the client the same. I understand it’s just a trailer load of freight, the job is high profile and how Andrew has conducted himself is great.
If you can pass it onto him soon and look forward to him carrying another load for us mate.
Lewis – Operations Manager (Project Logistics company)
Just a word of appreciation to all involved in this frustratingly urgent series of movements. We asked a lot of you in a very short time frame with considerable logistic constraints. […]
Your team did an excellent job and, despite one or two inevitable small frustrations, came through with flying colours. My client was both massively relieved and extremely impressed that everything expected went like clockwork. Of course your managers did a superb job but I would also like them to convey to all the people who did the actual work how much we all appreciated their seamless execution.
Thanks & regards,
Matt – A Resource Logistics customer
I’ve always been impressed with the level of service your company provides.
I’ll keep your details on hand should something come along in the future.
Rhiannon (Mining Projects Logistics Coordinator)
[…] The load into Darwin has been delivered, so I just wanted to reach out and send a big thank you to you and your team for making this happen.
We were under the pump to have this delivered by 31/12 and given the size of the load and the time of the year it was a special effort by Beattie. Thanks mate.
Richard (General Manager)